Terms & Conditions

1About the Application

The Application is a digital platform designed primarily for registered healthcare professionals, particularly doctors, to assist with:

• Patient record management;
• Digital prescription creation and management;
• Prescription history management;
• Uploading and storing prescription images;
• Medicine search and auto-suggestion;
• Patient search and retrieval;
• Doctor profile and account management;
• Compounder/staff access with restricted permissions; and
• Related communication, notification and support services.

The Application is a technology and record-management platform. It does not replace the professional judgment, diagnosis, prescription, treatment decisions, or other responsibilities of a qualified healthcare professional.

2Eligibility

The Application's primary users are registered and verified doctors and authorised compounders or staff members added by a doctor.

By registering as a doctor, you represent and warrant that:

• You are legally authorised to practise medicine or provide healthcare services in the jurisdiction where you use the Application;
• The information you provide during registration is accurate and complete;
• You will keep your registration and professional information accurate and updated;
• You will use the Application only for lawful and legitimate professional purposes; and
• You will comply with all professional, medical, privacy, data-protection and other laws applicable to your activities.

A compounder or staff member may use the Application only after being added or authorised by a registered doctor.

3Account Registration

To use certain features, you must create an account.

During registration, you may be required to provide information including:

• First and last name;
• Mobile number;
• Email address, where applicable;
• Country;
• Referral code, where applicable; and
• Password.

Your mobile number may be verified through OTP delivered by SMS or WhatsApp. Where an email address is provided, email verification may also be required.

You are responsible for ensuring that the information provided is accurate, current and complete.

We may refuse, suspend, restrict or terminate an account where we reasonably believe that registration information is false, misleading, fraudulent, unauthorised or otherwise inconsistent with these Terms.

4Account Security

You are responsible for maintaining the confidentiality and security of your account credentials, OTPs, passwords and devices used to access the Application.

You must:

• Not share your password or OTP with another person;
• Not permit unauthorised persons to use your account;
• Log out from shared or public devices;
• Notify us promptly if you suspect unauthorised access; and
• Take reasonable steps to protect patient information displayed through your account.

We may temporarily restrict or lock an account after repeated unsuccessful login attempts or where we detect activity that may present a security risk.

5Doctor Responsibilities

Doctors using the Application remain responsible for the patient information and medical records they enter, upload, create, edit or otherwise process through the Application.

You agree that:

• Patient information will be entered accurately to the extent reasonably possible;
• Prescriptions will be created and reviewed by the appropriate healthcare professional before being relied upon;
• You will verify medicine names, potency, dosage, frequency, duration and instructions before saving or issuing a prescription;
• You will not use the Application to create false, fraudulent or misleading medical records;
• You will not access patient information for an unauthorised purpose;
• You will comply with applicable professional confidentiality obligations;
• You will obtain any consent, authorisation or other permission required by applicable law before collecting, uploading or processing patient information; and
• You will promptly notify us if you identify a material security or privacy issue involving patient information.

The medicine auto-suggestion feature is intended to assist data entry only. It does not constitute medical advice or independently determine the appropriate medicine, dosage or treatment.

6Medical Disclaimer

The Application is a technology platform and is not a doctor, hospital, clinic, pharmacy or emergency medical service.

We do not:

• Diagnose patients;
• Prescribe medicines;
• Determine treatment plans;
• Guarantee the accuracy or suitability of a prescription;
• Replace the professional judgment of a doctor; or
• Provide emergency medical care.

Any diagnosis, prescription, dosage, treatment, medical instruction or other clinical decision entered into the Application is the responsibility of the relevant healthcare professional.

The Application must not be used as a substitute for emergency medical services. In an emergency, users should contact the appropriate emergency medical service or healthcare provider.

7Patient Information

The Application allows doctors to enter and manage patient information including, where applicable:

• Name;
• Mobile number;
• Email address;
• Age;
• Gender;
• Fever/temperature;
• Blood pressure;
• Prescription information;
• Medicine information;
• Prescription notes and instructions;
• Visit information;
• Amount charged; and
• Uploaded prescription images.

A mobile number may be associated with multiple patient records, including family members. Users must therefore ensure that the correct patient record is selected before creating or modifying a prescription.

Doctors must not access or disclose patient information except as permitted by applicable law and their professional responsibilities.

8Prescription Records

The Application may allow doctors to:

• Create prescriptions;
• Edit prescriptions;
• Preview prescriptions before saving;
• Save prescription records;
• View prescription history;
• Upload physical prescription images; and
• Use medicine auto-suggestions.

Doctors are responsible for reviewing prescription information before saving, issuing, sharing or relying upon it.

If an uploaded prescription image is processed using OCR or another automated technology in a future version of the Application, any extracted information should be reviewed and corrected by the doctor before being relied upon.

9Compounder Access

A doctor may add authorised compounders or staff members to the Application.

Compounder access is restricted and may include access to:

• Patient name;
• Patient ID;
• Prescribed medicine;
• Medicine potency; and
• Served/not-served status.

Compounders are not authorised to:

• Create new patient records;
• Edit patient details;
• Create or edit prescriptions;
• Access full prescription notes;
• Access patient contact details;
• Access patient vitals;
• Access billing/amount information;
• Access the doctor's profile or settings; or
• Access other areas restricted to doctors.

The doctor is responsible for adding, editing and deleting compounder accounts and must revoke access when a compounder is no longer authorised to use the Application.

10Uploaded Images and Camera Access

The Application may allow doctors to capture or upload images of existing physical prescriptions.

By using this feature, you acknowledge that:

• You are responsible for ensuring that you are authorised to upload the image;
• Uploaded images may contain personal and medical information;
• Images may be stored and associated with the relevant patient record;
• You should not upload unrelated or unlawfully obtained information; and
• You should review the image before saving it.

The Application may request permission to access your device camera, photo library or storage solely for features that require such access.

11WhatsApp, SMS and Email Communications

The Application may use SMS, WhatsApp and/or email for purposes including:

• OTP verification;
• Login authentication;
• Password recovery;
• Account notifications;
• Service-related communications;
• Support communications; and
• Promotional or marketing communications where appropriate consent or other lawful basis is required.

Users may manage available notification preferences through the Application.

Service and security communications may continue where necessary to provide or secure the service.

12Medicine Database

The Application may provide medicine names, forms, potency options and related information through a medicine database.

The database and auto-suggestion functionality are intended to assist data entry. They should not be treated as a substitute for professional clinical judgment, prescribing guidelines, product labelling, pharmacist advice or other authoritative medical information.

Doctors remain responsible for verifying the medicine and prescription information before saving or using it.

13Fees and Payments

The Application may allow a doctor to record an amount charged to a patient.

Unless expressly stated otherwise, recording an amount in the Application does not mean that the Application processes, collects or settles that payment.

Payment collection, payment gateway services, insurance claims and related financial services are not included unless separately made available by us.

14Acceptable Use

You must not:

• Use the Application for an unlawful purpose;
• Access another person's account without authorisation;
• Attempt to bypass security or access restrictions;
• Reverse engineer, decompile or attempt to extract source code except where expressly permitted by applicable law;
• Introduce malware, viruses or other harmful code;
• Scrape or systematically extract data from the Application without permission;
• Use patient information for unauthorised advertising or marketing;
• Sell, rent or unlawfully disclose information obtained through the Application;
• Create fraudulent patient or doctor records;
• Impersonate another person or healthcare professional;
• Interfere with the operation or security of the Application; or
• Use the Application in a manner that violates applicable law or professional obligations.

15Intellectual Property

All rights, title and interest in the Application, including its software, design, branding, logos, user interface, databases, documentation and underlying technology, belong to or are licensed to [LEGAL COMPANY NAME], except for content lawfully provided by users or third parties.

You receive a limited, non-exclusive, non-transferable and revocable right to use the Application for its intended purpose while your account remains active and in compliance with these Terms.

You do not acquire ownership of the Application or its underlying technology by using it.

16User-Provided Information

You retain responsibility for information and content that you submit to the Application.

You grant us the limited rights necessary to host, store, process, transmit, display and otherwise handle such information solely to provide, secure, maintain and improve the services, subject to our Privacy Policy and applicable law.

We will not treat patient information as our own for unrelated commercial purposes merely because it is stored through the Application.

17Availability and Changes

We aim to keep the Application available and functioning reliably, but we do not guarantee uninterrupted or error-free operation.

The Application may occasionally be unavailable because of:

• Scheduled maintenance;
• Security updates;
• Technical failures;
• Third-party service failures;
• Network problems;
• Force majeure events; or
• Other circumstances outside our reasonable control.

We may modify, suspend, discontinue or introduce features from time to time.

18Third-Party Services

The Application may rely on third-party services such as:

• SMS/OTP providers;
• Email providers;
• Cloud hosting providers;
• Analytics or monitoring services;
• Authentication providers; and
• Other technology infrastructure providers.

Third-party services may have their own terms and privacy policies. Where required, we will identify relevant third parties or provide appropriate information through the Privacy Policy.

19Data Security

We use reasonable technical and organisational measures intended to protect information processed through the Application.

The Application requirements include encryption of patient data and prescriptions in transit and at rest and restricting access according to user roles.

However, no electronic system can be guaranteed to be completely secure.

Users must also take reasonable precautions to protect their accounts, devices and credentials.

20Suspension and Termination

We may suspend or terminate an account where:

• These Terms are materially violated;
• The account is used fraudulently or unlawfully;
• There is a security risk;
• The account is used to compromise another person's information;
• Continued access creates a legal or regulatory risk; or
• Required by applicable law or a lawful authority.

A doctor may request closure of their account by contacting [SUPPORT EMAIL].

Certain information may need to be retained after account closure where required by law, legitimate business requirements, security requirements, dispute resolution or other applicable obligations.

21Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Application is provided on an "as available" basis.

We do not guarantee that:

• The Application will always be available;
• The Application will be completely error-free;
• Every medicine database entry will always be complete or current;
• Every auto-suggest result will be accurate;
• Uploaded images will always be readable;
• Data transmission will never experience interruption; or
• The Application will meet every particular professional or clinical workflow requirement.

Nothing in these Terms excludes rights or protections that cannot legally be excluded.

22Limitation of Liability

To the maximum extent permitted by applicable law, [LEGAL COMPANY NAME] will not be liable for indirect, incidental, special, consequential or punitive losses arising from use of the Application.

This includes losses resulting from:

• Clinical decisions made by a healthcare professional;
• Incorrect information entered by a user;
• Incorrect medicine selection or prescription;
• Unauthorised use of an account caused by failure to protect credentials;
• Third-party service interruptions; or
• Events beyond our reasonable control.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

23Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless [LEGAL COMPANY NAME] and its officers, employees and service providers from claims, losses, liabilities and expenses arising from:

• Your unlawful use of the Application;
• Your breach of these Terms;
• Your unauthorised processing or disclosure of patient information;
• Your violation of another person's rights; or
• Your professional or clinical acts and omissions.

24Privacy

Your use of the Application is also governed by our Privacy Policy, which explains how personal information is collected, used, stored, disclosed and protected.

The Privacy Policy forms part of these Terms.

25Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Subject to applicable law, disputes arising from these Terms shall be subject to the jurisdiction of the courts located in [CITY, STATE, INDIA].

26Changes to These Terms

We may update these Terms from time to time.

Where changes are material, we will provide an appropriate notice through the Application, website, email or another reasonable channel.

The updated Terms will become effective on the date stated in the revised Terms.

27Contact Us

For questions, complaints, account issues or requests relating to these Terms, contact:

• [LEGAL COMPANY NAME]
• Address: [REGISTERED ADDRESS]
• Email: [SUPPORT EMAIL]
• Phone: [SUPPORT PHONE]
• WhatsApp: [WHATSAPP NUMBER, IF APPLICABLE]

For privacy and personal-data matters:

• Privacy Contact / Grievance Contact: [PRIVACY CONTACT NAME/ROLE]
• Email: [PRIVACY EMAIL]